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Terms of Service

Version 2026-06-30 · Effective 2026-06-30

These Terms of Service (the "Terms") govern your access to and use of the JobMistr service (the "Service") operated by JobMistr s.r.o., a limited-liability company organised under the laws of the Czech Republic, Company ID (IČO) 29698774, with registered office at Korunní 2569/108, Vinohrady, 101 00 Praha 10, registered in the Commercial Register kept by the Municipal Court in Prague, file no. C 450141 ("JobMistr", "we", "us"). By creating an account or otherwise using the Service you agree to be bound by these Terms.

1. The Service

JobMistr provides a software-as-a-service platform that helps service providers manage jobs, quotes, invoices, contracts, calendar and bookings, clients, documents, time tracking, expenses, accounting and tax outputs, e-mail and messaging, and related business operations. The Service also includes a marketplace through which clients can post jobs and providers can submit offers (see section 5). The Service is provided on a subscription basis. We may add, modify, or discontinue features from time to time; material reductions in functionality affecting a paid plan will be notified with at least thirty (30) days' notice. On higher-tier plans the Service can also serve your branded public pages (such as booking, document, and form pages) on your own custom domain, with DNS and delivery handled through our hosting providers.

2. Account & eligibility

To use the Service you must be at least eighteen (18) years old and legally able to enter into binding contracts. If you create an account on behalf of a business entity you represent and warrant that you have authority to bind that entity to these Terms; in that case "you" refers to that entity.

Business use. Provider accounts and paid subscriptions are intended for entrepreneurs (podnikatelé within the meaning of §420 et seq. of Act No. 89/2012 Coll., the Czech Civil Code) acting within their trade or business. By creating a provider account you confirm that you act in that capacity. Client accounts and the public marketplace, booking, signing, and payment pages may be used by consumers; nothing in these Terms limits mandatory consumer-protection rights of consumers.

You are responsible for safeguarding your credentials, for any activity that occurs under your account, and for the conduct of any team members you invite to your workspace. You agree to provide accurate, current information at signup and to keep it up to date.

Account sharing. The Free and Solo plans are licensed to a single individual user. Allowing additional people to sign in using your credentials — for example, colleagues, contractors, or other members of your business — is not permitted and constitutes a material breach of these Terms. If your business has more than one person, the Professional or Business plans must be used so each team member has their own login. We may detect repeated sign-ins from distinct devices on Solo / Free accounts and may require email-based device verification, limit the number of trusted devices, or suspend the account where credential sharing is reasonably suspected.

3. Subscription, fees & taxes

Paid plans are billed in advance on a monthly or annual cycle. JobMistr is the seller; payments are processed on our behalf by Stripe Payments Europe, Ltd. Payment-card numbers never touch JobMistr systems. Plan prices, included usage limits (such as team seats, SMS segments, storage, and sending volumes), and currency options are published on our pricing page and shown at checkout together with the applicable tax treatment; VAT is charged where required by Czech and EU law. If you are a VAT-registered business in another EU member state, the reverse-charge mechanism may apply. For existing subscribers price changes take effect at the next renewal and we will notify you at least thirty (30) days in advance. Late payment may result in suspension of paid features until the balance is cleared.

Free plan. The Free plan lets you use a limited set of features at no cost, and we may reasonably change its limits. There is no trial period — paid plans are charged immediately at checkout (subject to the money-back guarantee below). Usage beyond the limits of your plan may be throttled, require a plan upgrade, or be billed as an add-on (for example SMS credit top-ups), as described on the pricing page.

Refunds — 14-day money-back guarantee. On a paid plan you may cancel and claim a full refund within fourteen (14) days of your first paid subscription charge, directly from Settings → Billing & plan. We refund that charge in full, cancel your subscription immediately, move your account to the Free plan, and keep your data. The guarantee may be used once per account. After the fourteen-day window, amounts already paid are non-refundable and cancellation instead takes effect at the end of the current billing period (section 15). Consumer customers in the EU retain the statutory right of withdrawal under Directive 2011/83/EU; this right is waived once you begin using the paid Service if you have expressly consented to that waiver at signup.

Referral programme. We may operate a referral programme that lets existing users invite others. Invitations are sent by you — from your own connected email account, or by sharing your personal referral link; JobMistr does not send referral messages from its own systems. You may invite only people who have agreed to receive your invitation, and you are responsible for your invitations. Rewards are provided as discounts and/or account credit as described on the referral page, have no cash value, and are not combinable with other offers unless we state otherwise. A referrer earns a reward only after the referred user becomes a paying customer and makes the qualifying payments described on the referral page; rewards already earned are not affected by the referred user's later cancellation. We may change, suspend, or end the programme, and may withhold or revoke rewards we reasonably believe were obtained through abuse, self-referral, or fraud.

4. Customer data & data processing

You retain all rights, title, and interest in the data you submit to the Service ("Customer Data"). You grant JobMistr a worldwide, royalty-free, non-exclusive licence to host, copy, transmit, display, and process Customer Data solely to provide, secure, and improve the Service in accordance with the Privacy Policy and the Data Processing Agreement.

Where Customer Data contains personal data of your own clients, suppliers, or staff, you are the data controller and JobMistr acts as a processor. The terms of that processing relationship are set out in our Data Processing Agreement("DPA"), which forms part of these Terms by reference. You are responsible for having a lawful basis for the personal data you upload and for honouring the rights of your own data subjects.

Your copies. The Service includes export tools (Settings → Data & export) that produce a machine-readable copy of your workspace. You are encouraged to export your data regularly and before deleting your workspace; after the deletion windows described in section 15 we cannot restore it.

5. Marketplace & provider–client relationships

The Service includes marketplace features: clients may post jobs, providers may submit offers, and the parties may schedule, document, invoice, and review the resulting work. JobMistr acts solely as an intermediary platform. JobMistr is not a party to, and does not broker, any contract concluded between a provider and a client; that contract exists exclusively between them.

  • We do not vet, endorse, or guarantee any provider or client, nor any provider's qualifications, licences, insurance, or the quality, safety, legality, or timeliness of their work.
  • We do not guarantee that a posted job will receive offers, that an offer will be accepted, or that either party will perform or pay.
  • Disputes between a provider and a client (including disputes about work quality, payment, or damages) are solely between those parties. We may, but are not obliged to, provide records held in the Service to assist resolution.
  • Reviews and ratings are user content. We do not verify their accuracy. We may remove content that violates these Terms, but we have no general obligation to monitor it (Act No. 480/2004 Coll., on Certain Information Society Services).

Off-platform interactions. Anything that happens outside the Service — including in-person meetings, site visits, the performance of work at any premises, transport, and any conduct of a provider or client toward the other — is entirely outside our control, and JobMistr accepts no responsibility for it. JobMistr does not supervise, direct, or control any provider's work. Users interact with each other at their own risk and are themselves responsible for appropriate vetting, safety precautions, written contracts, and insurance. To the maximum extent permitted by law, JobMistr is not liable for personal injury, property damage, or any other loss arising from provider–client engagements, whether initiated through the Service or otherwise.

6. Documents, accounting & tax features

The Service can generate invoices, quotes, credit notes, contracts, accounting outputs (including journals, cash books, and exports such as ISDOC or Pohoda), VAT worksheets, and tax forms, and can transmit selected filings to Czech authorities via your data box (datová schránka, "ISDS"). All such outputs are generated from data you supply and from settings you choose.

  • No advice. The Service, its templates, default values, prompts, and help content do not constitute tax, legal, or accounting advice. If you are unsure, consult a qualified tax adviser or accountant.
  • Your responsibility. Ensuring that documents you issue and filings you submit are complete, accurate, and compliant with the legal requirements applicable to you (including Act No. 563/1991 Coll., on Accounting, and Act No. 235/2004 Coll., on VAT) is solely your responsibility. You must review every document and filing before issuing or submitting it.
  • ISDS filings. By connecting your data-box credentials you authorise the Service to transmit the filings you initiate. You remain responsible for the content of each filing, for meeting statutory deadlines, for keeping your ISDS credentials secure, and for verifying with the authority that a filing was delivered and accepted.
  • Deadlines. Reminders and automation in the Service are conveniences, not guarantees; missing a statutory deadline remains your responsibility.

7. Electronic signing

The Service allows documents (quotes, invoices, contracts) to be signed electronically by drawing, typing, or uploading a signature. Such signatures are simple electronic signatures within the meaning of Regulation (EU) No 910/2014 (eIDAS). Under Art. 25 eIDAS they may not be denied legal effect solely because they are electronic; however, they are not advanced or qualified electronic signatures. You are responsible for assessing whether a simple electronic signature is sufficient for the document in question — some instruments require a stricter form (for example a notarial deed or officially verified signature), and JobMistr does not guarantee the legal effect, validity, or enforceability of any signed document. The Service records the signature image, a timestamp, and the signer's IP address as supporting evidence.

8. Payments collected through the Service

Providers may connect their own payment-gateway accounts (such as Stripe, GoPay, ComGate, Twisto, Revolut, or PayPal) to collect payments from their own clients via invoices, payment links, and public payment pages. Those payments flow directly between the client and the provider's gateway account — JobMistr never holds, controls, or transmits client funds and is not a payment-service provider. Use of a gateway is governed by that gateway's own terms. Chargebacks, refunds, fraud screening outcomes, and payment disputes between a provider and their clients are solely the provider's responsibility. JobMistr subscription billing (section 3) is separate from these flows.

9. Bank feeds

Where you connect a bank account through our open-banking partner (Enable Banking), you authorise access to your account information under PSD2 via your bank's own consent flow. Transaction data is provided as received from your bank; automatic matching and categorisation are assistive features and you remain responsible for reconciling your records. We do not initiate payments from your bank account. [REMOVE]

[ADD] When you enable the email bank feed, you set up your bank (or a forwarding rule in your own mailbox) to send transaction-notification emails to a unique address we provide, and you authorise us to receive and process those emails to record and match your transactions. This is not an open-banking (PSD2) service: we do not access your bank account, we act as neither an account-information service provider (AISP) nor a payment institution, and we do not initiate payments. You are responsible for configuring the notifications correctly and for the accuracy of the data your bank sends. Automatic matching and categorisation are assistive features; you remain responsible for reconciling your records.

10. Email, inbox & SMS

The Service can send e-mail and SMS on your behalf (for example invoices, reminders, booking confirmations, and messages from your connected mailbox) and can synchronise a mailbox you connect. Credentials for connected mailboxes are stored encrypted and used solely to operate the inbox features. You warrant that you have a lawful basis for every message you send through the Service — including the requirements for commercial communications under Act No. 480/2004 Coll. and the GDPR — and you are solely responsible for the content of your messages. We may apply technical sending caps and suspend sending that we reasonably believe to be spam or abusive. Where you send marketing campaigns through the Service, open- and click-tracking may be applied to those messages; as the controller of that processing you are responsible for the lawful basis for it and for honouring your recipients' choices.

11. Acceptable use

You agree not to, and not to permit any user to:

  • send unsolicited commercial communications ("spam");
  • upload or transmit content that is illegal, infringing, defamatory, obscene, or that violates the rights of any third party;
  • attempt to gain unauthorised access to the Service, other accounts, or to interfere with the Service's operation (including by probing, scanning, or testing the vulnerability of the system without our prior written consent);
  • reverse-engineer or attempt to extract source code, except to the extent expressly permitted by applicable law;
  • use the Service to operate a competing offering or to scrape our content;
  • post jobs, offers, or reviews that are fraudulent, misleading, or made in bad faith;
  • impersonate any person or entity, or misrepresent your affiliation with any person or entity.

We may investigate suspected violations and may suspend or terminate accounts engaged in prohibited conduct, with or without notice depending on the severity of the breach.

12. Third-party services & integrations

The Service integrates with third-party providers (including, without limitation, Stripe, GoPay, ComGate, Twisto, Revolut, PayPal, Resend, Convex, Cloudflare, Vercel, Neon, Sentry, Google, Microsoft, Apple, Meta (WhatsApp), Enable Banking, Fastmail, SMS carriers, and the Czech data-box system ISDS), some always-on and some optionally enabled by you. Your use of those services is governed by their own terms and privacy policies. JobMistr is not responsible for the acts, omissions, or content of third-party services, including their availability or changes to their APIs that affect a feature of the Service.

13. Availability, beta features & force majeure

The Service is provided "as is" and "as available". We work to keep the Service available at all times but do not promise uninterrupted or error-free operation, and no service-level agreement applies unless agreed with you in writing. We may perform planned maintenance, announced in advance where reasonably possible. Features marked as beta, preview, or experimental are provided without any warranty and may be changed or withdrawn at any time.

Neither party is liable for failure or delay in performance (other than payment obligations) caused by events beyond its reasonable control, including natural disasters, war, terrorism, labour disputes, governmental action, internet or utility failures, or failures of third-party services.

14. Intellectual property & feedback

The Service, including its software, design, trademarks, and content other than Customer Data, is owned by JobMistr or its licensors and protected by intellectual-property law. We grant you a limited, non-exclusive, non-transferable licence to use the Service for the duration of these Terms. If you send us suggestions or feedback, you grant us a perpetual, irrevocable, royalty-free right to use it without restriction or obligation to you.

15. Term & termination

These Terms remain in force for as long as you have a JobMistr account. You may cancel your subscription at any time from Settings → Billing & plan; cancellation takes effect at the end of the current billing period (or immediately, with a refund, within the 14-day window in section 3). You may delete your workspace at any time from Settings → Data & export; data is retained for thirty (30) days for recovery before being purged from our active systems, subject to statutory retention obligations (see the Privacy Policy). Export your data before deleting (section 4).

We may suspend or terminate your access for material breach of these Terms, prolonged non-payment, or where required by law. Upon termination, sections 4 (Customer Data), 16 (Limitation of liability), 17 (Indemnification), 18 (Governing law), 19 (Disputes) and 21 (Language versions) survive.

16. Limitation of liability

To the maximum extent permitted by applicable law, neither party shall be liable to the other for any indirect, incidental, special, consequential, exemplary or punitive damages, or for loss of profits, revenue, business, or data, even if advised of the possibility of such damages.

To the same extent, JobMistr is in particular not liable for: (a) the conduct or content of users of the Service, including provider–client engagements and off-platform interactions (section 5); (b) the correctness, completeness, or legal compliance of documents, accounting outputs, or filings generated from your data (section 6); (c) the legal effect of electronically signed documents (section 7); (d) payment flows between providers and their clients (section 8); (e) third-party services and integrations (section 12); or (f) loss of data that you could have prevented by using the export tools (section 4).

JobMistr's aggregate liability arising out of or relating to these Terms or the Service, regardless of the form of action, is limited to the fees you paid to JobMistr in the twelve (12) months preceding the event giving rise to the claim or, where you have paid no fees, to CZK 1,000.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for intent (úmysl) or gross negligence (hrubá nedbalost) under §2898 of the Czech Civil Code (Act No. 89/2012 Coll.), for personal injury caused by us, or for breach of consumer-protection rights that cannot be lawfully excluded.

17. Indemnification

You will defend, indemnify and hold JobMistr harmless from any third-party claim arising out of (a) your use of the Service in breach of these Terms, (b) Customer Data that infringes the rights of a third party or violates applicable law, (c) your acts or omissions as the data controller for personal data of your own clients, (d) documents you issue or filings you submit using the Service, (e) messages you send through the Service, or (f) your engagements with your own clients or providers, including work performed and off-platform interactions.

18. Governing law

These Terms are governed by the laws of the Czech Republic, without regard to its conflict-of-laws principles. The UN Convention on Contracts for the International Sale of Goods is expressly excluded. Where you are a consumer resident in the EU, mandatory protections of the law of your country of residence continue to apply.

19. Disputes

Any dispute arising out of or in connection with these Terms shall be submitted to the competent courts of the Czech Republic, ordinarily the court for Prague. Consumers may also bring claims before the courts of their country of residence and may turn to the Czech Trade Inspection Authority (Česká obchodní inspekce, adr.coi.cz), the body designated for the out-of-court resolution of consumer disputes under § 20e of Act No. 634/1992 Coll., on Consumer Protection.

20. Changes to these Terms

We may amend these Terms from time to time. Material changes will be notified by email and in-app banner at least thirty (30) days before they take effect; continued use of the Service after that period constitutes acceptance. If you do not agree with the revised Terms, you may cancel your subscription before the effective date.

21. Language versions

These Terms are published in Czech and in English. The English version is provided for convenience; in case of any conflict or ambiguity between the two versions, the Czech version prevails. The same applies to the Privacy Policy, the DPA, and the other documents published under /legal.

22. API and webhooks

On eligible plans the Service offers a programmatic interface (API) and webhooks. You are responsible for keeping your API keys confidential and for all activity carried out with them; treat them like a password and rotate them if exposed. We may apply rate limits and usage quotas and may suspend or revoke keys that exceed them or that we reasonably believe are being misused. Where you configure a webhook endpoint, you direct the Service to transmit your workspace data to a destination you control; you are responsible for the security and lawfulness of that endpoint and for any onward processing. We may version, change, or deprecate API endpoints and webhook events, giving reasonable notice of breaking changes where practicable. The API and webhooks are subject to these Terms, including the acceptable-use rules in article 11.

23. Miscellaneous

These Terms, the Privacy Policy, the Data Processing Agreement, and any order form or plan-specific addendum together constitute the entire agreement between you and JobMistr regarding the Service. If any provision is found unenforceable, the remainder remains in effect. Our failure to enforce a provision is not a waiver. You may not assign these Terms without our prior written consent; we may assign to a successor in connection with a merger, acquisition, or sale of substantially all our assets.

24. Contact

JobMistr s.r.o.
Korunní 2569/108, Vinohrady, 101 00 Praha 10
Company ID (IČO): 29698774
Commercial Register: file no. C 450141, Municipal Court in Prague
Czech Republic
Questions about these Terms: legal@jobmistr.com